My fiancé and I placed an order for my engagement ring a month ago. I feel that I have been robbed and my poor Fiance has had to deal with not wearing a ring that I proposed to her because of this disaster. To this day, I still have no idea where my original rings are. Almost as if Grown Brilliance was trying to pull a fast one on me and hope I didn't notice. I also wasn't provided a certificate for the diamond. I brought it to a jeweler who examined the ring and confirmed that this was not the diamond I sent in to Grown Brilliance and that it was in fact a smaller one. I immediately noticed that the diamond was smaller in the ring sent. I received the package on August 3rd, 2023 and it only contained the engagement ring. After the 7 week point, on August 2nd, 2023, they finally contacted me to inform me that a new ring was on its way. Grown Brilliance did provide me with a 200 dollar compensation for my trouble but was unable to provide a status on the ring repair. I have followed Grown Brilliance numerous times after the rings had been at the repair facility for over 4 weeks. Grown brilliance received my rings on June 13th, 2023. I was provided instruction to ship my rings to Grown Brilliance for repair and resize with an estimated repair time of 1-3 weeks. I contacted Grown Brilliance to send my rings in under the Lifetime Warranty and ring resize program on June 8th, 2023. After I proposed the ring was noted to have a defect in it and both rings were too large and needed to be resized to properly fit. I proposed to my partner on May 29th, 2023. One ring was an engagement ring with a matching wedding band. I purchased two rings from Grown Brilliance on December 23rd, 2022 and they arrived on January 14th, 2023.

Brilliance jewelry company